Welcome to the website www.salaamhaji.com, the “Website” and / or Salaam Haji Portal or Salaam Haji Digital Suite, the “Application” collectively referred to as the “Portal”. The content of the Website and Application is the property of ISRAA INVENTIONS PVT LTD having its registered office at no.311, 2nd main road, 5th cross,near masji-e-noor, gandhipuram,whitefield, Bangalore-560066 (“Company” or “we”). The Company is in the business of facilitating travel, medical, education and retail. Salaam Haji is product that falls under Travel portfolio of ISRAA INVENTIONS, it facililiate the users for religious purposes and services such as finiding the Hajj or Umrah packages from authorized agencies only. The mobile application suite fecilitate the pilgrims in finding and tracking their family members, restaurants, saloons, shopping etc. The app feature also assist the pilgrim with a step-by-step online GPS aided Hajj & Umrah online guide. App feature will have a process to select animal of their choice for audhiya. App will have a feature added to consult a doctor online (for INDIA Pilgrims ONLY) on demand. This App also provides an opportunity to subscribe for privilage gold shopping card and avail offers from our partner vendors.
1. What information do we collect?
A. Information you provide to us
We may ask you to provide us with certain categories of information such as personal information, which is information that could reasonably be used to identify you personally, such as your name, residential address, e-mail address, folio number, PAN, Date of Birth, adhar number, passport copies & number, mobile number, family & assetdetails, blood group, salary information and other personal information (“Personal Information”) and financial information, such as information relating to your bank account details, financial service provider, credit card details, direct transfer details and information relating to the transactions created by you on the Portal (“Financial Information”). We may collect this information through various forms and in various places through the Portal, including when you first register with us, when you create a transaction, when you contact us, when you provide or update your information based on information disclosure norms as laid down by a governmental body and as amended from time to time or when you otherwise interact with us.
We intentionally do not collect any information of any person who is below the age of 16 years. In the event that we are aware that the person dispensing any information is 16 years of age or below, we specifically obtain consent of the guardian of such person. Should you become aware that any information of any person below the age of 16 years is being collected by us, please contact us on firstname.lastname@example.org.
B. Information We Collect As You Access And Use Our Portal
In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you access the Portal (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Portal, among other information. We may use Usage Information for a variety of purposes including to enhance or otherwise improve features of the Portal.
In addition, we collect your IP address or other unique identifiers (“Device Identifier”) of your computer, mobile or other device used to access the Portal (each, a “Device”). A Device Identifier is a number that is automatically assigned to your Device used to access the Portal, and our computers identify your Device by its Device Identifier. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your Personal Information, we will treat it as Personal Information.
To enhance your experience with our Portal, we may use “cookies”. Cookies are text files that we may place in your computer browser to store your preferences. Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted service. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you so prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Portal that may depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated.
C. Information Third Parties Provide About You
D. Information Collected by the Application
In addition to our Website, you may use our Services through the Application which can be downloaded on your desktop, laptop, mobile, tablet computer, smart phone or similar device. You agree that we may collect and use technical data and related information, including but not limited to, technical information about your Device and system and application software, that is gathered periodically to facilitate the provision of software updates, product support and other services (if any) to you related to such Application.
When you use our Application, we may automatically collect some or all of the following information from your mobile device (“Mobile Device Information”), including without limitation:
- your phone number or other unique Device Identifier assigned to your mobile device – such as the International Mobile Equipment Identity or the Mobile Equipment ID Number;
- the IP address of your mobile device;
- the manufacturer and model of your mobile device;
- your mobile operating system;
- the type of mobile Internet browsers you are using;
- your geographic location;
- information about how you interact with the Application and our website to which the Application is linked, such as how many times you use a specific part of the Application over a given time period, the amount of time you spend using the Application, how often you use the Application, actions you take in the Application and how you engage with the Application; and
- information which allow us to personalize the Services and the content available through the Application.
We may use information automatically collected through the Application (including the Mobile Device Information) in the following ways:
- to operate, improve and add new on demand features to our Application and tools associated with the Application;
- to create aggregated and anonymized information to determine which Application features are most popular and useful to users, and for other statistical analyses;
- To customize the content or the Services on the Application for you, or the communications sent to you through the Application.
- To improve the design, outlook of the protal. To improve performance of the overall functioning of the portal.
- The collected data is made to go cycles of churn either inhouse or shared with 3rd party vendors to create meaningful insights through Data Analysis and Statistical modules.
We may associate your unique mobile Device Identifier or Application usage information with any Personal Information you provide, and we treat the combined information as Personal Information.
2. Use of Information Collected
Our primary goal in collecting your Personal Information, Financial Information or Usage Information is to provide you with an enhanced experience when using the Portal.
We will communicate with you using the contact information provided by you in order to respond to any queries that you may have and to provide any information that you may request regarding the Services. We may communicate with you either by written, physical communication, email, telephone, SMS or via notifications on your mobile device.
We use the information collected from our Application so that we are able to provide to you the correct application version depending on your device type, for troubleshooting and in some cases, marketing purposes. We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Website. Your IP address is used to help identify you, but please note that the IP address contains no Personal Information about you.
We may also send strictly service-related announcements to you on rare occasions and when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email, text message, flash notification or telephone call. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to unsubscribe from such emails.
In addition, we may use your Personal Information or Usage Information that we collect about you:
(1) to provide you with information with respect to the Services, process transactions that you have requested or agreed to receive including to send you electronic newsletters, notifications or flash updates, or to provide you with special offers or promotional materials on behalf of us or third parties;
(2) to process your registration with the Portal, including verifying your information is valid;
(3) to improve the Portal, to customize your experience with the Portal, or to serve you specific content that is most relevant to you;
(4) to enable you to participate in any referral programs that we may introduce;
(5) to contact you with regard to your use of Portal and the Services and, in our discretion, changes to the Services and/or the Services’ policies;
(6) for internal business purposes;
(7) for inclusion in our data analytics; and
(9) To maintain the historical data for the returning users or who would like to return to the portal. (10) Data that is structured is used in deriving logical decision for the users for their benefits and used in automating various time-consuming processes with the change of code/process/policy.
Please note that information submitted on the Portal via a “Contact Us”, “Subscription” and “registration” and many other form pages or other similar function may not receive a response from us for certain undisclosed reasons.
We may use your Personal Information or Financial Information solely for the purposes of enabling you to use the Services and for providing you with an enhanced experience when using our Services. We will not reveal your Financial Information to any third party except as and when mandated by the laws applicable, in which event we will inform you of such disclosure of your Personal or Financial Information or both.
3. How and When Do We Disclose Information to Third Parties?
We may also share your Personal Information with the service providers registered on our Portal for the purpose of enabling such service providers to provide the Services to you or communicate with you with regard to the Services. We shall not use your Personal Information for direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.
A. When You Agree To Receive Information from Third Parties
B. Administrative and Legal Reasons
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:
(i) to satisfy any applicable law, regulation, governmental requests or legal process;
(ii) to protect the safety, rights, property or security of the Company, our Services, the Portal or any third party;
(iii) to protect the safety of the public for any reason;
(iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or
(v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Further, we may use the IP address or other Device Identifiers, to identify users, and may do so in cooperation with third parties such asinternet third party service providers, wireless third party service providers and/or law enforcement agencies, including disclosing such information to third parties, all in our discretion. Such disclosures may be carried out without notice to you.
C. Business Transfer
We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information:
(i) to a subsequent owner, co-owner or operator of the Portal or applicable database; or
(ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.
4. Third Party Content And Links To Third Party Services
The Portal may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile services are provided to your browser. In addition, when you are using the Portal, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. These other websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. When you leave our Portal, we encourage you to read the privacy statements of all third party websites or applications before submitting any information to third parties.
5. Change of Information and Cancellation of Account
You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Personal Information changes, or if you no longer desire to access the Portal, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through email@example.com. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
You may also cancel or modify the communications that you have elected to receive from the Portal by logging into your user account and changing your communication preferences.
If you wish to cancel your account or request that we no longer use your information to provide you details with respect to our Services and the Portal, please write to us at firstname.lastname@example.org.
We will retain your Personal Information and Usage Information (including geographic location) for as long as your account with the Portal is active. Even after your account is terminated, we will retain your Personal Information and Usage Information (including geographic location, room reservation history and transaction history) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.
If you wish to opt-in and receive non-essential communications such as promotional and marketing-related information regarding the Portal and the Services, please send the Company an email at email@example.com.
Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication and any information you transmit to the Company you do at your own risk. If, despite our best efforts, an unauthorized breach of our security measures occurs, resulting in the unauthorised access, duplication, removal or alteration of any Personal Information, Financial Information, Third Party Information, Usage Information or Mobile Device Information the , the Company, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.
9. Grievance Redressal